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3Rivers Federal Credit Union Branch Manager- Dupont Rd, Fort Wayne, IN in Fort Wayne, Indiana

All applications are received online at www.3riversfcu.org/careersiiPosition: Branch ManagerReports To:iVP Branches or Regional Branch ManagerPosition Type:iExemptManages:iAssistant Branch Manager, Member Relationship Coordinator, Member Sales Specialists, Retail Service Specialists, Service RepresentativesPOSITION SUMMARYTargets necessary markets to gain business for the credit union. Solutions money matters by building rapport and maintaining a membership mindset every day. Integrates a positive sales and service experience with recommending and selling the right solutions. Anticipates objections and uses appropriate methods to overcome oppositions for the benefit of 3Rivers.iPERFORMANCE STANDARDSWhat does this position do?Leverages the branch team to target and generate new business for 3Rivers by establishing new relationships and deepening current ones.iiContinuously works to uncover and solution money matter needs that will increase loan wallet share, self-service activity usage, and positively impact the Measures that Matter.iWho does this position work with to get the job done?Routinely collaborates with all resource centers to ensure that communication is consistent and that membership needs are met in a timely and efficient manner.iiProvides flexible and responsive support to the membership and the entire workforce in order to produce results year after year.iWhat does the work from this position produce or generate?Lead generation, positive sales and service experience, a competent and productive team, deeper member engagement, increased wallet share, self-service activity usage, and new memberships.iiiWhat is the impact of this position?Touch point with membership, coaches and develops team to produce results, impacts team's efforts on Measures that Matter, ensures compliance with laws and regulations.iHow adaptable and flexible does this position need to be for 3Rivers?Must be able to ensure team is prepared to handle ever-changing member needs in a constantly-changing and sometimes stressful environment.iiProductive and effective decisions and the ability to leverage resources appropriately is key to achieving service standards.iPOSITION REQUIREMENTSRecognizes and applies branch team's talents to create business value and enhance the service experience for the membership.iRoutinely assesses branch team's performance against known Measures that Matter and identifies strategies to produce results.iProvides effective coaching and development to identify both areas of strengths and weaknesses in branch and individual performance.iCreates Individual Development Plans, conducts Performance Evaluations, and handles Disciplinary Actions for all direct reports.iMotivates others to achieve results by keeping the team focused on what's right for the membership and the success of 3Rivers.iIdentifies bench strength to maintain effective service levels.iUnderstands when to use the team and how to use them to gain the most business value.iIs outcome oriented and ensures team's time, talent, and productivity is aligned to generate results.iNetworks effectively to create an external presence in the community.iClarifies expectations by communicating so team members understand what they need to do, how they need to do it, and what results must be achieved.iApproves payroll and vacation requests as needed to ensure membership needs and work/life balance is achieved.iAbility to develop and support people by understanding the processes and programs that are used to get the job done.iMaintains user-level knowledge of relevant software and systems such as Core, Lending, Budget, Payroll, Compliance, Coaching, etc.iExecutes effective delegation and monitoring to direct day-to-day activities of team to ensure member satisfaction and reinforce branch objectives and priorities.iUses facilitation skills to ensure compliance with all regulatory agencies, laws, policies, and procedures.iIncorporates project management to balance priorities and

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