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Element Materials Technology Customer Service Representative in Fort Wayne, Indiana

Overview

Element has an opportunity for an administrative assistant - sample login analyst, primarily responsible for handling sample receipt and data entry from our customers via chain of custodies.

Responsibilities

  • Primarily involved in the acceptance of samples from clients and data entry of sample information from a chain of custody

  • Proactively engage with internal and external clients through email and phone calls

  • Work with internal and external clients to resolve discrepancies

Skills / Qualifications

  • 0 -2 years of customer service experience with data entry experience strongly preferred

  • Ability to read and interpret documents such as customer quotes / contracts, chain of custodies, and customer testing specifications

  • Ability to solve practical customer problems

  • Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form

  • Experience in interpreting testing procedures and requirements desired

  • Proficiency in Microsoft Applications (Dynamics AX , outlook, Word, Excel)

  • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

  • Well-developed oral and written communication skills to meet a variety of communication needs with strong

  • interpersonal skills that foster open upward and downward communication built on mutual respect

  • Ability to interface with clients

NOTE: This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization, including, if required, an export license from the U.S. Department of Commerce’s Bureau of Industry and Security, the U.S. Department of State’s Directorate of Defense Trade Controls, or other applicable government agency.

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Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe

  • Integrity - We act honestly and fairly to do the right thing

  • Excellence - We set new standards of excellence in everything we do

  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY. We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies.

Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in theGovernance and Integrity (https://www.element.com/about-element/governance-and-integrity) section of www.element.com .

Job Locations US-IN-Fort Wayne

ID 2021-6818

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