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Parkview Health Public Safety Dispatcher in Fort Wayne, Indiana

Summary

Under the direction of the Public Safety Dispatch Supervisor, handles all radio traffic and provides services in a busy public safety/police call center serving all Parkview Facilities. Assists customers by phone. Typical job functions include but are not limited to: Completes all paperwork in conjunction with patients whose respirations have ceased (RHC) and makes arrangements for the release of these patients to the funeral home, answers all incoming phone calls for information and services, dispatches all public safety calls by radio, keeps track of the location of all Police/Public Safety Officers, keeps command advised of all problems encountered during the shift, answers panic buttons and dispatches officers to the location, monitors the ProWatch access control system for lost or stolen badge usage, and other duties related to maintaining a safe and secure environment of care.

Qualifications

  • High School Diploma or GED is required. An AA/AS degree in a related field is preferred.

  • APCO (Association of Public Safety Communications Officials) certification as a Public Safety Telecommunicator is required within 6 months of employment. Once certified, co-worker must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE), to maintain certification.

  • No experience is required however; police/fire dispatch experience or experience in a public 911 call center is highly desired.

  • Must be computer literate, have excellent written and verbal communication skills. Must be able to multi-task and handle a variety of duties quickly and efficiently. Clear criminal background check. Must be able to lift 25 pounds.

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