Hard Rock International ASST MANAGER - CONSTANT GRIND in Gary, Indiana
The Asst. Manager is responsible for assisting in the management of restaurant outlet staff, according to established standards. This includes achieving maximum customer service and satisfaction while achieving financial goals.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
Communicates with management and support staff on daily needs, requirements and expectations.
May assist in scheduling, planning, hiring, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs.
Ensures accurate record keeping prepares reviews and analyzes reports.
Handles guest issues and promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Trains and evaluates all restaurant personnel and enforces Food & Beverage policies and procedures.
Ensures sanitation compliance throughout restaurants.
Promotes positive guest/employee relations.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Ability to interact with a diverse team of individuals.
Superior organizational and time management skills.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Performs other duties as assigned and adheres to the Indiana Gaming Commission standards and regulations.
- Attend seminars when needed.
Culinary experience in a casino, large hotel or resort preferred. Associate/Bachelor’s degree preferred with two (2) to four (4) years of restaurant supervisory experience is required or a combination of education and/or work experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Pertinent federal, state, and local laws, codes, and regulations.
Knowledge of Excel, Power Point and Word required.
Must be self-motivated and able to work under pressure and handle situations in a timely manner.
Must be able to analyze Food and Beverage
Have excellent written and verbal communication
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to work flexible schedules, including nights, weekends and holidays is required.
Must be able to demonstrate and deliver a high level of service to our internal and external guests.
Ability to lead a team and oversee the day-to-day activities of the restaurant.
Be flexible and adaptable to
Be team-oriented and enjoy working with and assisting
Able to exercise judgment on an independent basis
Communicate effectively with all levels of team members and outside contacts.
Review and comprehend all necessary documentation.
Act professionally with a constantly changing internal and external environment.
Monitor and control cash flow and security of assets.
Link scheduling to customer flow.
Observe and direct actions of subordinates monitor all activity within the room and to inspect and maintain areas for which responsible.
Requisition Number: 2021-16642
Street: 5400 West 29th Avenue