Indiana Transportation Jobs

Mobile Indiana Career Connect Logo

Job Information

Patten CAT Service Manager - Tractor in Hammond, Indiana

Overview

POSTION SUMMARY:The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.

  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

  • Responsible for the Shop Service P&L

  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

  • Manage day-to-day activities of Service Department personnel

  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency

  • Manage service, repair and reconditioning of machines and components

  • Manage new and used equipment inspection, service and preparation for the Sales Department

  • Manage shop customer communications

  • Manage the work order process from opening jobs through job invoicing

  • Develop quotes for complex jobs and quote approvals

  • Consistently enforce work rules and company policies

  • Effectively manage all Work In Progress (WIP)

  • Conduct semi-annual performance reviews for all direct reports

  • Ensure operations conform to industry and company performance metrics and benchmarks

  • Occasionally participate in sales calls with Sales Reps.

SUPERVISORY RESPONSIBILITIES:Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

  • Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.

  • Experience as an Equipment Manager or Service Manager/Supervisor a plus

  • Advanced user of all Microsoft Office products to include Excel

  • Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus

  • Working knowledge of CODA a plus

SKILLS/ABILITIES:

  • Working knowledge of a P&L and financial statements

  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.

  • Exceptional communication, management, leadership and interpersonal skills

  • Working knowledge of OSHA and EPA regulations as they relate to the industry

  • Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

F

Climbing

F

Stooping

F

Kneeling

F

Crouching

O

Crawling

F

Reaching

F

Standing

F

Sitting

F

Walking

F

Grasping

F

Repetitive Motion

F

Keyboarding

Pulling

Lifting

Pushing

O

Up to 25 lbs.

O

Up to 25 lbs.

O

Up to 25 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

Over 50 lbs

O

Over 50 lbs.

O

Over 50 lbs.

C

Subject to both inside and outside conditions

Need help finding the right job?

We can recommend jobs specifically for you!

Req No.2020-3515

CategoryManagement

LocationUS-IN-Hammond

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.

DirectEmployers