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Asurion Service & Repair Manager in Indianapolis, IN, Indiana


The Manager, Service & Repair supervises and coordinates activities of Cellphone Repair Technicians. You’ll manage techs across multiple retail locations while ensuring that production and quality standards are achieved.

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What will you do?

  • Coach, mentor and develop employees to meet Asurion’s expectations for productivity, quality, and goal accomplishments.

  • Work with COEs to recruit, interview, select and hire employees into functional area.

  • Provides oversight and direction to the employees in the functional area in accordance with the Asurion's policies and procedures.

  • Manage Cellphone Repair Technicians and Lead Technicians responsible for repair work at retail stores.

  • Deliver in-field technical training to enhance technical expertise of the teams.

  • Measure effectiveness of service and repair functions to determine if performance standards have been met.

  • Develop employees to insure they have a clear understanding of performance metrics.

  • Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.

  • Manage parts inventory for respective store locations.

  • Other duties as assigned.

What we offer:

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· Competitive pay and benefits including health, dental, and vision.

· Retirement Savings Plan

· Tuition Reimbursement Program

· Vehicle Reimbursement Program

· Ongoing training to grow your skills

If you’re a good fit for the job, you’ll have: * *

  • Strong oral and written communication skills.

  • Strong teamwork and collaboration skills.

  • Basic knowledge of Microsoft Office.

  • Technical experience in assembling and/or dissembling electronic devices.

  • Bachelor’s degree and two years related work experience or Associate’s degree and four – six years related work experience.

  • Two years of supervisory experience.

  • Prior experience motivating and coaching employees.

  • Prior experience training others on technical repair work.

  • Ability to assist with repair work which involves handling small parts and being dexterous.

  • Ability to interact and speak clearly and concisely with customers and employees.

  • Travel required.

  • May involve nights and weekend work.

Brick/Mortar locations: Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces.

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Work at Home locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.

Job: *Customer Solutions InStore Sprint

Organization: *Customer Solutions InStore

Title: Service & Repair Manager

Location: IN-Indianapolis, IN

Requisition ID: CUS46753