Concentrix Allison Transmission Bilingual Customer Service Rep in Indianapolis, Indiana
Allison Transmission Bilingual Customer Service Rep
The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.
In this position you would assists dealerships and distributors by providing proven transmission repair recommendations derived by accessing technical databases and websites, diagnostic flowcharts, and attended classroom training. You may also be required to have a good working knowledge of warranties and should be able to process claims when directed.
Receive calls from Allison Transmission distributor and dealer representatives concerning transmission concerns
A single point of contact for customer support iss
Receive calls from End-Users and assist in providing them general information
Provide information, data and direction as required
Create new and/or update case file information using Concentrix quality standards
Escalate to Team Manager any recurring concerns with no known good information data
Perform follow ups on existing cases and close cases as appropriate
Fax or forward requested information as appropriate
Work overflow warranty claims as needed
Automotive Knowlege Preferred
Automotive Parts Experience Strongly Preferred
Able to communicate effectively in both English and Spanish, writing and speaking
Please send resumes to: Arika.Aerts@Concentrix.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
USA Indianapolis IN
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