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Concentrix Allison Transmission Bilingual Customer Service Rep in Indianapolis, Indiana

Job Title:

Allison Transmission Bilingual Customer Service Rep

Job Description

The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

In this position you would assists dealerships and distributors by providing proven transmission repair recommendations derived by accessing technical databases and websites, diagnostic flowcharts, and attended classroom training. You may also be required to have a good working knowledge of warranties and should be able to process claims when directed.

SPECIFIC RESPONSIBILITIES

  • Receive calls from Allison Transmission distributor and dealer representatives concerning transmission concerns

  • A single point of contact for customer support iss

  • Receive calls from End-Users and assist in providing them general information

  • Provide information, data and direction as required

  • Create new and/or update case file information using Concentrix quality standards

  • Escalate to Team Manager any recurring concerns with no known good information data

  • Perform follow ups on existing cases and close cases as appropriate

  • Fax or forward requested information as appropriate

  • Work overflow warranty claims as needed

ESSENTIAL QUALIFICATIONS

HSD/GED Required

Automotive Knowlege Preferred

Automotive Parts Experience Strongly Preferred

Able to communicate effectively in both English and Spanish, writing and speaking

Please send resumes to: Arika.Aerts@Concentrix.com

#NACNX

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Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

USA Indianapolis IN

Language Requirements:

Spanish (Required)

Time Type:

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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