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Omni Hotels Bell Attendant/Driver - $250 Sign On Bonus! in Indianapolis, Indiana

Location

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

To transport hotel guests to designated destinations in the Nashville area. When not providing transportation services, this role will be staged at the entrance of the resort where they will greet guests, creating a memorable first impression.

Responsibilities

  • Position starts at $11/hour and must have availability to work all shifts

  • Drive shuttle vehicle to and from designated destinations in a timely manner

  • Apply knowledge of commercial driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic

  • Greet guests and provide on boarding assistance

  • Ensure cleanliness of vehicle; including interior and exterior

  • Inspect vehicle daily and report any damage or safety concerns immediately to management

  • Maintain accurate log of vehicle maintenance

  • Report any safety concern immediately to management

  • Maintain accurate log of services rendered

  • Create memorable experience during transportation service

  • Maintain 4-Star/4-Diamond standards of guest service.

  • Accept other special duties as requested by management.

  • Assist in keeping front entrance clean and tidy

  • Understand all emergency procedures

  • Understand all amenities and services offered at the Hotel and local area

  • Understand all Moments of Service scenarios

  • Use friendly and appropriate expressions when engaging guests

  • Be fully acquainted with the different points of interest

  • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

  • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

  • Ensure that the public areas, bell closet are maintained, clean and tidy

  • Follow-up with guest complaints to ensure that any problems are resolved

  • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

  • Utilize bell carts effectively and with caution

  • Ensure the floor is covered 100% of the time, including the Front Desk

  • Direct guests to the Front Desk or meeting rooms

  • Call taxis and/or shuttle for guests as needed

  • Assist, retrieve and load luggage for guests

  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible

  • Engage in conversation with as many guests as possible

  • Attend all designated staff meetings and training sessions

  • Complete all tasks assigned by manager

  • Aid guests in locating other areas of the hotel (walk them to destination if possible)

  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

  • Customer Service Oriented

  • Must pass pre-employment drug screen

  • Outgoing, friendly personality

  • Valid Drivers License required with clean driving record

  • Flexible schedule; including days, nights, weekends, and holidays

  • Ability to lift 50 lbs.

  • Ability to sit or stand for long periods of time

  • Ability to bend in order to lift heavy items

    Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-IN-Indianapolis

Posted Date2 weeks ago(4/6/2021 4:34 PM)

Requisition ID 2021-49727

of Openings 1

Category (Portal Searching) Front Office Operations

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