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ARAMARK Concept Innovation Manager - Central Region - Higher Education in Indianapolis, Indiana

Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at or connect with us on Facebook and Twitter.


Position Objective

Executes and supports the Proprietary Concept (solution) Strategy (residential and retail with residential being the primary focus) and is responsible for the Proprietary Portfolio of both new and existing concepts relative to training, adherence to standards and performance within a geographic region. Serves as the regional coach to assist operating components and regional staff with interpretation, understanding and execution of operating requirements ensuring that concepts consistently deliver a positive student experience. Plans and provides on-site assistance for the opening of concepts.

Position Overview

Specific responsibilities include:

  • Schedules and conducts training of standards and strategies for all proprietary solutions

  • Ensures training requirements are met for all managers (FLMs, OMs, DMs etc.) with regards to the solutions at their specific location

  • Collaborates with the regional team to identify specific regional, account and individual training needs to ensure continuity and satisfactory performance of the brands

  • Ensures accounts have the best possible execution of concept standards

  • Demonstrates culinary innovation and support to existing clients

  • Communicates successes and challenges to HQ development team

  • Garners support and respect for standards by partnering with region team

  • Provides concept expertise for new business development and retention efforts

  • Assists in opening new business by ensuring proprietary concepts are stood up successfully

  • Conducts site visits as needed or by request to coach and assist FLMs in the proper execution of the concepts

  • Creates an annual deployment plan to ensure that all training needs and on-site account opening assistance is provided

  • Consults with other subject matter experts and provides input on final proprietary design drawings prior to release for construction

  • Provides FLMs and DMs written concept compliance opportunity reports and corrective action plans for all non-compliance areas after each site visit. Follow up visits will be scheduled at that time to offer additional support.

  • Notifies RMD of all serious or reoccurring compliance issues and non-completion of written action plans

Reporting Relationships

This position will report to the Regional Marketing within the Higher Education region and works in matrix with other marketing and culinary team members at the business unit and corporate level.

Central Region:



The ideal candidate will have the following professional experience and skills:

  • College degree required

  • Culinary/operations experience (5+ years) with sufficient kitchen skills to train others

  • Lifting requirements: 10-20 lbs

  • Experience in training of front-line associates

  • Willingness to travel 70-80% of the time

  • Excellent communicator and creative thinker, with an ability to use both data and experience to inform decisions

  • Strong written, verbal, and technical (computer) communication skills with thorough attention to detail

  • Superior program management skills, including demonstrated ability to drive clear results and actions with consistent and clear performance communications

  • Ability to interact and influence at all levels of the organization

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.