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Robert Half International Customer Service Representative in INDIANAPOLIS, Indiana

Description We're Seeking a Customer Service Representative!

OfficeTeam is seeking an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for work in Indianapolis, Indiana and can work a long-term temporary-to-full-time position, this could be the Customer Service Representative opportunity for you!

Major responsibilities

  • Retrieve and oversee the sending of written business communications

  • Manage and place incoming telephone calls

  • Give exceptional customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Requirements - Customer service and office administrative skills

  • Proficient with computers and technology platforms

  • Ability to recognize, evaluate, and resolve problems effectively

  • Strong communication and social skills and able to receive criticism well

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Adeptness in Inbound Telephone Calls

  • Inbound Call Center experience

  • Experience with Resolve Customer Service

  • Strong familiarity with Call Center Customer Service

  • Knowledge of Answering Inbound Calls

  • Foundational knowledge in customer service

  • Demonstrated knowledge of Multi-line Phone Systems

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Proficiency with Microsoft office applications

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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