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Citizens Bank Director Enterprise Experience and Digital Risk Oversight (Remote) in Indianapolis, Indiana


The Director of Enterprise Experience and Digital Risk Oversight has overall accountability for independent oversight of the Business Unit’s non financial risks. This role is accountable to ensure the Enterprise Experience division appropriately manages the risks relative to their business strategies and activities. This includes all aspects of material risk related to how the business develops, launches, sells and processes products and services.

Primary responsibilities include:

  • Ensuring the First Line unit establishes an effective “end-to-end” risk management program including risk identification, assessment and quantification, aggregation reporting, monitoring and control improvement for relevant product/capability groups.

  • Ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations, while supporting a credible, principle-based risk strategy.

  • Driving a team of skilled, engaged and customer-focused colleagues with a broad span of responsibilities.

    The role may be co-located as needed with the relevant business and must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Non-Financial Risk Program is effectively implemented.

    Candidates must have experience in senior management roles, leading software development teams, implementing Digital/online platforms, and/or leading customer facing business units with a Digital/online presence.

    Preferred candidate will additionally have strong knowledge of the service model and managing and supporting customer initiatives and influencing product development direction; effective collaboration across critical functions within an Agile enterprise setting, including product owners, architecture, risk and compliance management, cyber and information security and IT engineering teams; and knowledge of enterprise application foundations such as SDLC, ongoing maintenance, support and enhancements to existing systems and platforms, process techniques, and high quality product delivery.


Required Skills/Experience:

  • 10+ years experience working within a large, complex financial services organization.

  • Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization.

  • Strategic vision and organization/marketplace awareness.

  • Strong working knowledge of the risks associated with the Business Division/Unit product and service mix and a track record of partnering with business management to implement effective control and oversight programs.

  • Problem solving skills as well as flexibility and adaptability are of key importance.

  • Commitment to development and career advancement of diverse workforce.

  • Preferred background would include experience working within the Business line to include customer experience and digital.

    Education, Certification and/or Other Professional Credentials:

  • Bachelor’s degree required

    Hours and Work Schedule Hours per Week: 40 Work Schedule: Mon - Fri

    This position is not available in Colorado

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.