Sirius Computer Solutions Engagement Manager, Digital in Indianapolis, Indiana
The Engagement Manager oversees and manages relationships with one or more clients throughout ongoing Digital, Data and Security engagements. This position manages the overall service delivery and serves as the primary escalation point and client sponsor.
Primary Duties & Responsibilities
Manages and oversees multiple simultaneous projects with one or more clients
Manages overall service delivery and client escalation
Works with clients on maintaining technical roadmaps, initiatives, and long-term planning
Drives overall client satisfaction, scope control and general engagement satisfaction
Looks for and identifies additional follow on client opportunities that surface in the course of their project work, and keeps the CRM up to date with status given direction/input from others on the team
Builds work plans, timelines, and schedule development tasks for multiple large, high complexity projects
Builds and maintains resource estimates in partnership with Client Executive and the ultimate project owner across multiple large, high complexity projects
Works with Services management, Services operations, and Sales on staffing and pipeline activity
Serves as Project Manager & owns key milestones on medium-sized/moderately complex projects. Executes milestones such as: Internal Kick-off meetings, Client Kick off meetings, Day 1 Assessment, Mid Project Assessment, Project Closure and Follow on Work
Accountable for contract compliance on medium -to- complex projects/programs
Accountable for identifying and reporting project variances to timeline, budgets and deliverables across multiple large, high complexity projects
Proactively brings proven and tested recommendations for issue and risk mitigation, often working directly with the client on issues and risks, and gaining agreement for changes
Works with Account team on critical path issues that have budget, resource and client impacts
Leverages the Stakeholder analysis to help with the issue and risk mitigation activities; may conduct stakeholder interviews on the project
Interacts with senior client stakeholders on a regular basis (Sr. Director and VP)
Tracks and manages engagements to the SOW and maintains project financials across multiple large-sized/ medium to high complexity projects
Builds and uses time tracking tools to monitor overall budgets across multiple large, high complexity projects
Updates critical path and cascading dependencies to re-cast the project plan as needed
Enhances Sirius' project planning/timeline capability by educating others & enhancing tools
Provides Quality Assurance for project plans and resource estimates for other teams’ projects
Establishes standards, targets, and measures for products, processes and services based on knowledge and evolving marketplace. Is considered an SME in Quality management/control at Sirius
Directs and participates in formal client sessions including steering committees and launch teams
Complies with all time compliance and time entry guidelines
Meets billable utilization targets
Training/Certifications: Attend training sessions or shadowing activities, and obtain industry related certifications as determined by management
Administrative Overhead – Responds to email, phone calls, completes time cards in a timely manner, expense reports and status reports as required
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field
At least five (5) years of project management experience dealing with Digital solutions, including experience managing project involving one or more of the following:
Adobe solutions (AEM, Campaign, Target, Analytics)
Other Position Requirements
Demonstrated ability to collaborate effectively with a wide variety of client and Sirius team members, including management and technical staff
Demonstrated understanding of contracts, project planning, the development lifecycle, and product offerings
Demonstrated ability to engage in difficult conversations with project teams and clients on issues, risks and escalations
Demonstrated ability to leverage Stakeholder and Impact Analysis to help with the issue and risk mitigation activities on overall user/client adoption
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environment
Demonstrated ability to set and prioritize goals and pursue them to completion
Demonstrated ability to collaborate and ensure that others input is gathered and discussed
Demonstrated verbal and written communication skills
Demonstrated ability to multitask and prioritize workload
Demonstrated customer service skills
Resourceful in working with disparate client and internal departments to ensure projects are completed on time and within budget
Demonstrated ability to provide day-to-day guidance to less experienced project team members, including acting as an SME on project planning, resource estimation, and quality control
Experience managing projects at large commercial and/or enterprise accounts in a consulting environment
Data Privacy and Security :
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
The position exists to provide technical project management consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Demonstrates competencies defined for the Project Coordinator through Project Management levels, plus the following:
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
Manages Complexity – Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.
Develops Talent - Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives.
Being Resilient - Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from setbacks. Grows from hardships and negative experiences.
Resourcefulness - Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts
Balances Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs. Balances the interest of multiple stakeholders. Considers cultural and ethical factors in the decision-making process. Acts fairly despite conflicting demands of stakeholders.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Sirius Computer Solutions
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