Job Information
AAA Hoosier Motor Club ERS Technician III - Roadside Service (Tow Truck Driver) in Indianapolis, Indiana
ABOUT AAA HOOSIER MOTOR CLUB:
AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 438,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 58 million members.
POSITION SUMMARY:
Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.
Keywords: Driver, Tow, assistance, roadside, drivers, customer service, driver helper, tow truck
ESSENTIAL FUNCTIONS:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Obey traffic laws and follow established traffic and transportation procedures and all other company established safety rules.
Inspect and maintain vehicle supplies and equipment.
Report any mechanical problems encountered with vehicles.
Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.
Safeguards, properly accounts for and turns in receipts, money received and reconcile the inventory before and after shift change.
Read maps, and follow written, verbal and electronic geographic directions.
Report delays in reaching service destination.
Performs emergency road service duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.
Operate a tow vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
Operate computer related equipment including but not limited to: wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and two-way radios in a professional manner.
Maintain and account for company provided fuel cards.
Performs maintenance on Club vehicles as requested.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
Competency Statement(s)
Adaptability - Ability to adapt to change in the workplace.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Productivity - Producing results in a timely and efficient manner.
Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.
SKILLS & ABILITIES
Education :
High school diploma or GED preferred but not required.
- Must have 5 years of driving experience with an operator license
Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience.
Computer Skills
GPS
Credit Card Swipe Machine
Electronic Dispatch (Mobile Data Terminal)
Basic data entry skills
Certificates & Licenses
Valid license with a For-Hire endorsement
Driving record in accordance with AAA Associate Driver Safety Guide
Valid DOT physical
Other Requirements
Basic mechanical aptitude
Basic math skills
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand
F (Frequently)
Walk
F (Frequently)
Sit
F (Frequently)
Handling / Fingering
F (Frequently)
Reach Outward
F (Frequently)
Reach Above Shoulder
O (Occasionally)
Climb
O (Occasionally)
Crawl
F (Frequently)
Squat or Kneel
F (Frequently)
Bend
F (Frequently)
10 lbs or less
F (Frequently)
11-20 lbs
F (Frequently)
21-50 lbs
F (Frequently)
51-100 lbs
O (Occasionally)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
F (Frequently)
13-25 lbs
F (Frequently)
26-40 lbs
F (Frequently)
41-100 lbs
O (Occasionally)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)
Sense of Sound (listening to customers and dispatch)
Work Environment
Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.
Keywords: Driver, Tow, assistance, roadside, drivers, customer service, driver helper, tow truck
ID: 2019-1626
Street: 4027 Industrial Blvd.
External Company URL: https://www.hoosier.aaa.com/