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AAA Hoosier Motor Club ERS Technician III - Roadside Service (Tow Truck Driver) in Indianapolis, Indiana


AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 438,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 58 million members.


Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

Keywords: Driver, Tow, assistance, roadside, drivers, customer service, driver helper, tow truck


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Obey traffic laws and follow established traffic and transportation procedures and all other company established safety rules.

  • Inspect and maintain vehicle supplies and equipment.

  • Report any mechanical problems encountered with vehicles.

  • Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.

  • Safeguards, properly accounts for and turns in receipts, money received and reconcile the inventory before and after shift change.

  • Read maps, and follow written, verbal and electronic geographic directions.

  • Report delays in reaching service destination.

  • Performs emergency road service duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.

  • Operate a tow vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.

  • Operate computer related equipment including but not limited to: wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and two-way radios in a professional manner.

  • Maintain and account for company provided fuel cards.

  • Performs maintenance on Club vehicles as requested.

  • Performs other duties as assigned.


Competency Statement(s)

  • Adaptability - Ability to adapt to change in the workplace.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Decision Making - Ability to make critical decisions while following company procedures.

  • Reliability - The trait of being dependable and trustworthy.

  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.

  • Productivity - Producing results in a timely and efficient manner.

  • Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.


Education :

High school diploma or GED preferred but not required.

  • Must have 5 years of driving experience with an operator license

Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience.

Computer Skills

  • GPS

  • Credit Card Swipe Machine

  • Electronic Dispatch (Mobile Data Terminal)

  • Basic data entry skills

Certificates & Licenses

  • Valid license with a For-Hire endorsement

  • Driving record in accordance with AAA Associate Driver Safety Guide

  • Valid DOT physical

Other Requirements

  • Basic mechanical aptitude

  • Basic math skills


Physical Demands



F (Frequently)


F (Frequently)


F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)


O (Occasionally)


F (Frequently)

Squat or Kneel

F (Frequently)


F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51-100 lbs

O (Occasionally)

Over 100 lbs

N (Not Applicable)


12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (listening to customers and dispatch)

Work Environment

Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.

Keywords: Driver, Tow, assistance, roadside, drivers, customer service, driver helper, tow truck

ID: 2019-1626

Street: 4027 Industrial Blvd.

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