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Danaher Corporation Global Service Operations Strategy Leader in Indianapolis, Indiana

Would you love to use your Strategic Leadership experience to Help Realize Life’s Potential?

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Global Service Operations Strategy leader is responsible for the definition, formalization, and deployment of our execution strategy in Field Services.

In this leadership role, he/she will act as a transformation leader, enabling us to reach leaner and more efficient field operations, with standardized and harmonized structures, structures, standard work, processes, KPIs and execution models.

Crucial duties and responsibilities include the following (other duties may be assigned):

  • Global Value Stream Map - Understand, identify and document all customer experience steps in the field:

Installation / IBOW - New

Customer Technical Support – Existing Reactive

Service Agreement Obligation – Existing Proactive

  • Identify and split countries in diverse groups in a matrix that will include level of execution maturity, business size ($s, market share), local execution complexity due to geography/cultures, market access, local teams and management maturity and skills, digital readiness

  • Enable prioritized deployment of the strategy, the leader must define evolution criteria for each countries groups, that will enable regional/country local leaders drive transformations reaching more efficiency and balanced & profitable growth

  • From the maturity matrix with criteria, build an assessment model with global and regional leader, then a virtual team to drive the assessment of the entire field service (countries) organization

Education and experience requirements:

  • Bachelor’s degree in field with 14+ years exp OR Master’s degree in field with 12+ years of exp.

  • Validated DBS leadership experience with demonstrated & sustained results

  • 5 years minimum in Field Services Management / Field execution experience

  • 2 years in transformations international deployment of transformations

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

#LI-SL2

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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