Salesforce.com, Inc Health Readiness Assessment (HRA), Functional Manager in Indianapolis, Indiana
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Customer Success Group
Our team, Strategic Customer Product & Partner Engagement (SCPPE) team is focused on customer engagements that are designed to prevent attrition, increase adoption, and accelerate growth with our customers. The HRA (Health Readiness Assessment) Program engages with our most complex and strategic customers to ensure success in their implementation of our technologies, and speed to value realization. In this role, you will play a critical part in working with our customers, partners, and internal stakeholders to validate that solution designs meet performance, scale, and business requirements, as well as ensuring the preparedness of our customers and internal teams to support business-critical use cases.
Coordinate & lead HRA engagements from inception to completion
Take ownership of HRA post-engagement outcomes including account team alignment to address follow up actions, and impact discussions that capture post-engagement progress and outcomes
Support the HRA Program and its evolution by helping drive and augment processes that enable the program to scale
Deliver strategic projects aligned to customer and cross-functional business needs
Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success
Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through status reporting (to key stakeholders, team members, and interested parties)
Anticipate and aggressively remove obstacles that prevent us from achieving our program goals
Capture program feedback & success stories to be shared in cross-organizational comms
- Minimum 8+ years professional work experience in technology or consulting
Bachelor’s degree, or equivalent experience
Functional knowledge of Salesforce, technical proficiency - especially experience with enterprise software implementations - is a plus
Proven track record of building rapport and driving outcomes with business and technology stakeholders
Excellent written and verbal communication skills, and the poise to engage executive-level stakeholders
Strong organizational and project management skills with the ability to prioritize multiple competing initiatives
Collaborative team player who performs well under pressure and thrives in a dynamic, fast-paced environment
Ability to oscillate between tactical and strategic initiatives
Growth mindset with the courage to challenge the status quo and identify opportunities to improve the team’s operating model
Always learning, actively listens, and approaches each interaction with an open mind
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