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Salesforce.com, Inc Health Readiness Assessment (HRA), Functional Manager in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Our team, Strategic Customer Product & Partner Engagement (SCPPE) team is focused on customer engagements that are designed to prevent attrition, increase adoption, and accelerate growth with our customers. The HRA (Health Readiness Assessment) Program engages with our most complex and strategic customers to ensure success in their implementation of our technologies, and speed to value realization. In this role, you will play a critical part in working with our customers, partners, and internal stakeholders to validate that solution designs meet performance, scale, and business requirements, as well as ensuring the preparedness of our customers and internal teams to support business-critical use cases.

Key Responsibilities:

  • Coordinate & lead HRA engagements from inception to completion

  • Take ownership of HRA post-engagement outcomes including account team alignment to address follow up actions, and impact discussions that capture post-engagement progress and outcomes

  • Support the HRA Program and its evolution by helping drive and augment processes that enable the program to scale

  • Deliver strategic projects aligned to customer and cross-functional business needs

  • Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success

  • Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through status reporting (to key stakeholders, team members, and interested parties)

  • Anticipate and aggressively remove obstacles that prevent us from achieving our program goals

  • Capture program feedback & success stories to be shared in cross-organizational comms

Required skills/experience:

  • Minimum 8+ years professional work experience in technology or consulting

Preferred skills/experience:

  • Bachelor’s degree, or equivalent experience

  • Functional knowledge of Salesforce, technical proficiency - especially experience with enterprise software implementations - is a plus

  • Proven track record of building rapport and driving outcomes with business and technology stakeholders

  • Excellent written and verbal communication skills, and the poise to engage executive-level stakeholders

  • Strong organizational and project management skills with the ability to prioritize multiple competing initiatives

  • Collaborative team player who performs well under pressure and thrives in a dynamic, fast-paced environment

  • Ability to oscillate between tactical and strategic initiatives

  • Growth mindset with the courage to challenge the status quo and identify opportunities to improve the team’s operating model

  • Always learning, actively listens, and approaches each interaction with an open mind

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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