Ascension Health HR Shared Services Supervisor in Indianapolis, Indiana
We Are Hiring
HR Shared Services Supervisor - Human Resources Operations- Full-Time, Day - Ascension Ministry Service Center- Indianapolis, IN
Why Join Ascension?
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2017, Ascension provided more than $1.8 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 165,000 associates and 34,000 aligned providers. Ascension’s Healthcare Division operates more than 2,600 sites of care – including 153 hospitals and more than 50 senior living facilities – in 22 states and the District of Columbia, while its Solutions Division provides a variety of services and solutions including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.
What You Will Do
The HR Shared Services Supervisor servesby providing mentorship, guidance and performance management for team members. Maintains appropriate staffing levels and ensures all service and quality levels are achieved. Provides functional expertise in multiple HR process areas and ensures operational processes and related systems are fully optimized. Provides guidance on complex employee, manager or business scenarios and ensure appropriate analysis and effective processing steps are taken to drive efficient and timely resolution. Frequently engages with other HR teams, vendor contacts, IT teams and other functional areas. Must demonstrate a commitment to excellence through a dedicated focus on of customer service and continuous process improvement.
Supervises and evaluates the day to day performance of a team. Responsible for the motivation and ongoing development of a high-performance team by creating and maintaining a positive workplace environment.
Ensures adherence to all HR processes, procedures, proper call /transaction handling, as well as maximizing workflow and productivity.
Responsible for quality assurance through regular call/transaction monitoring. Provides coaching and timely feedback to the team. Creates and implements development plans for each staff member.
Available to team to answer questions and manages issue escalations. Provides guidance to team and handles escalated issues directly, as appropriate.
Ensures individual and team service targets are met or exceeded. Supports and contributes to HR Shared Services operational goals.
Identify and assist in implementing process improvement opportunities by monitoring operational metrics, trends and KPIs to optimize the associate experience, reduce call and case volume.
Engages with other functional HR teams, Payroll, vendor contacts, IT teams, etc. to ensure complex scenarios are resolved and processed timely and accurately.
Participate in and/or lead training as needed for new processes, systems, as well as new associate orientation.
Effectively uses case management and knowledgebase tools to resolve, log, track and escalate employee, and/or manager inquiries and issues.
What You Will Need
- High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required
Minimum of 1-2 years supervisory experience required with direct exposure to case management systems, process management, customer support, and administering defined processes.
Minimum of 2-3 years HR experience preferred. Ideal candidates will have experience in two or more of the following areas: benefits, payroll, recruitment, employee relations, leave administration, etc.
Must thrive in fast-paced environment contributing to positive culture with the ability to work independently.
Highly engaged and customer focused with strong demonstration of customer service techniques and excellent interpersonal skills. Must be able to adjust to meet differing inquiry communication styles and needs.
Experience and HR Shared Services environment or BPO preferred.
Experience in healthcare will be considered a plus.
Experience with People Soft and ServiceNow highly desired.
Equal Employment Opportunity
Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
Ascension Health participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)