Salesforce.com, Inc Manager, Global Incentive Compensation in Indianapolis, Indiana
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Finance and Operations
The Global Incentive Compensation team is the global leader for sales commission policies and processes for all of our direct and indirect sales teams, including North America, EMEA, APAC and Japan. The team has deployed the Xactly commission system globally through a centralized process with local set-up and support. The Global Incentive Compensation Manager reports to the Global Incentive Compensation Senior Manager. This position is a people manager role and will be responsible for the commissions processing for our direct sales team in North America. This role requires an individual who is able to work in a team environment, be self-motivated, detail-oriented, and demonstrates problem-solving and decision-making skills.
This is a working manager position and is a primary point of contact for sales management and account executives, including practical application and interpretation of the compensation plans, and resolving issues. This individual must be capable of generating several sales and business alternatives, which would maximize a business opportunity or solve an underlying problem.
This position will partner cross-functionally on process improvements with the teams that design the comp plans and quotas, Employee Success, Enablement, and Revenue Operations.
Manage the monthly and quarterly commission operations process for a set of direct and indirect sales teams. This includes understanding and applying the commission plan consistently, maintaining quotas and rates, ensuring Xactly commissions calculations comply with the plan, and managing exception requests. Provide expertise, support, and training to the teams on these plans.
Manage and properly resolve case inquiries for responsible sales regions. Process corrections and adjustments as they arise in a timely and accurate manner in accordance with stated SLA.
Communicate with Account Executives and VPs to drive requirements, communications, process improvements, and customer satisfaction. Effectively handle escalations as they arise.
With each new fiscal year, participate in rolling out new plans, including training, UAT, and updating policies and processes.
Support the Sr. Director and Sr. Manager and participate in the monthly Commissions Advisory Committee. Liaise with global teams to clarify requests that require escalation, prepare documentation and recommendations, and implement decisions.
Develop and deliver training, commission policy and process and related documentation for all commission areas. Collaborate with sales management and global commission teams.
Create and drive a project plan for delivering cross-regional and interdepartmental process improvements.
Minimum of 6+ years related experience, which includes a working knowledge of incentive commission plans.
Minimum of 4+ years experience utilizing automated commission systems (e.g, Xactly, Callidus, etc.)
Must have strong Excel skills.
BA/BS degree or equivalent
Knowledge or background with CRM or SAAS business model preferred
Experience with complex crediting and commission plans and structures
Strong analytical, written, and oral communication skills; process-oriented
Strong desire and ability to coach, develop, and mentor employees
Ability to manage programs and processes globally
Ability to communicate across various functional groups within an organization, globally
Superior problem-solving skills
Must be able to accurately compile and synthesize both quantitative and qualitative data
Ability to work in a dynamic environment
Must be able to manage multiple projects simultaneously while adhering to strict deadlines
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- Salesforce.com, Inc Jobs