Salesforce.com, Inc Order Management Coordinator, Tableau in Indianapolis, Indiana
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Finance and Operations
What you’ll be doing... The Order Management Coordinator is responsible for processing Electronic Service Delivery (ESD) orders, providing product keys, responding to customer email andoccasionally phone inquiries as well as coordinating delivery logistics with both customers and Sales Team members. Successful candidates in this role must haveorder, transaction processing and customer service experience; they are highly organized, detail-oriented, quick learners who are able to follow instructions and able to work flexible business hours when times dictate. Some of the things you will be doing...
Review and process all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as purchasing order terms and conditions.
Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members as required;
Insure record accuracy by maintaining data integrity during the order entry process; responsible for data scrubbing when appropriate.
Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.
Able to work flexible hours on a rotating schedule – including evenings, holidays and weekends if necessary to ensure timely and accurate completion of work deliverables on a daily/monthly/quarterly basis.
Support the Customer Experience Management, Executive and Sales Teams for customer-specific tasks as required
Maintain files and records, including customer records
Who you are...
Results Oriented. Takes responsibility for and has pride in achieving successful results.
Organized. Possesses strong organizational skills with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment.
Flexible.D emonstrates ability to change direction in response to changing work situations.
Technically Savvy. Proficiency in Microsoft Windows, Word, Excel, Outlook, and Internet Explorer (skills verified). Experience with SalesForce.com and NetSuite preferred.
Communicator. Demonstrated professional phone and email etiquette. Possesses excellent written communication, spelling, and proof-reading skills. Demonstrates strong interpersonal communication skills, including listening for detail, empathic listening, and conflict resolution abilities.
Experienced. 1+ years of experience with e-commerce, credit card processing, entitlement applications and Electronic Software Delivery systems preferred. 2+ years of order / transaction processing and / or customer service experience in a business environment processing a high volume of transactions in varying degrees of complexity using a computer-based order entry, CRM or ERM system.
Educated. Bachelor’s Degree preferred.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
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