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Salesforce.com, Inc Order Management Coordinator, Tableau in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

What you’ll be doing... The Order Management Coordinator is responsible for processing Electronic Service Delivery (ESD) orders, providing product keys, responding to customer email andoccasionally phone inquiries as well as coordinating delivery logistics with both customers and Sales Team members. Successful candidates in this role must haveorder, transaction processing and customer service experience; they are highly organized, detail-oriented, quick learners who are able to follow instructions and able to work flexible business hours when times dictate. Some of the things you will be doing...

  • Review and process all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as purchasing order terms and conditions.

  • Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members as required;

  • Insure record accuracy by maintaining data integrity during the order entry process; responsible for data scrubbing when appropriate.

  • Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.

  • Able to work flexible hours on a rotating schedule – including evenings, holidays and weekends if necessary to ensure timely and accurate completion of work deliverables on a daily/monthly/quarterly basis.

  • Support the Customer Experience Management, Executive and Sales Teams for customer-specific tasks as required

  • Maintain files and records, including customer records

Who you are...

  • Results Oriented. Takes responsibility for and has pride in achieving successful results.

  • Organized. Possesses strong organizational skills with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment.

  • Flexible.D emonstrates ability to change direction in response to changing work situations.

  • Technically Savvy. Proficiency in Microsoft Windows, Word, Excel, Outlook, and Internet Explorer (skills verified). Experience with SalesForce.com and NetSuite preferred.

  • Communicator. Demonstrated professional phone and email etiquette. Possesses excellent written communication, spelling, and proof-reading skills. Demonstrates strong interpersonal communication skills, including listening for detail, empathic listening, and conflict resolution abilities.

  • Experienced. 1+ years of experience with e-commerce, credit card processing, entitlement applications and Electronic Software Delivery systems preferred. 2+ years of order / transaction processing and / or customer service experience in a business environment processing a high volume of transactions in varying degrees of complexity using a computer-based order entry, CRM or ERM system.

  • Educated. Bachelor’s Degree preferred.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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