Proofpoint Sr. Digital Risk Program Manager in Indianapolis, Indiana
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Sr. Digital Risk Program Manager will support our large enterprise financial services customers and will be specifically skilled in dealing with financial services social media for business use cases. This role will provide a tangible service that allows the customer to worry less about how to configure Proofpoint products and to focus more on their own internal issues.
Being the direct link between Proofpoint and the customer, you will be required to work with compliance, marketing, and digital strategy teams to ensure customer satisfaction is kept at a high level. Communication and responsiveness is key!
Experience with the issues around financial services compliance and marketing
Knowledge of social media, marketing, or compliance tools
Duties to include:
Ensuring smooth communication channels between customer/support/PM/sales team
Hosting weekly status meetings with customer
Coordinating quarterly business review meetings with customer and broader team
Troubleshooting issues (failures, configuration issues, etc.) within the product
Monitoring for accounts that go out of compliance (usually due to authentication expiration)
Ad hoc training of customer team in all aspects of the product suite. Performing refresh training when required
Monitoring support and engineering tickets and updating customer in a timely fashion
Providing recommendations for customer account setup and when required, implementing these changes
Monitoring daily notifications and raising awareness for any that seem to be important/urgent.
Documenting customer feature requests & reporting timeline updates
What you bring to the team
Strong attention to detail
Willingness to work with customers side-by-side to troubleshoot and solve problems
Work ethic where you do what you say you are going to do when you say you will do it
Preferred: Experience with project management or account management
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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