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BYD Motors Supervisor, Field Service Mechanics in Indy, Indiana

Job brief:

BYD is seeking a hardworking Field Service Supervisor for Customer Service Department to manage day-to-day filed operations of warranty repair and technical support for delivered vehicles.

A global technology powerhouse, BYD is the world's largest manufacturer of electric vehicles, and lithium iron phosphate batteries. BYD stands for "Build Your Dreams", and our founder is passionate about a bold vision to free the world from fossil fuel dependence and leave a cleaner environment for future generations. With a start-up mentality in the North American market, ours is a dynamic workplace with immense opportunity for growth and advancement.

Responsibilities:

Acting as the main point of communication between customers and Customer Service Department.

Build good working relationships with customers and resolve customer complaints in an efficient manner.

Provide leadership and guidance to service staffs to keep them motivated and help them achieve individual and team-based performance goals.

Delegate work assignments effectively to field service staff to meet service goals.

Coordinate and manage resource need to meet the set goals.

Manage all customer queries and resolve issues in coordination with the relevant departments.

Develop standard procedures to ensure high level of service experience to customers.

Determine adequate skill and performance enhancement programs to keep the staff technically sound and updated to enhance their productive.

Ensure that company safety guidelines are followed by service staffs.

Monitor and manage time sheets, expenses within the allotted budget.

Work with various teams to achieve optimum customer service, profitability and cost effectiveness.

Obtain customer feedback regarding service every month to meet the customer expectations.

Oversee performance evaluations, appraisals and training needs for service staff.

Oversee day-to-day operations of service centers.

Generate bi-weekly reports of down vehicles, customer concerns, customer complaints, etc.

Requirements:

Excellent customer service skills.

Proven experience supervising field operations.

Strong leadership.

Ability to communicate effectively with others at all levels.

Results-orientated and able to work in different environmental conditions.

Valid commercial driver license. (not required but an asset)

Self-motivated.

Ability to travel.

Proficiency in MS Office (Outlook, Word, Excel).

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