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Global Payments, Inc. Customer Advocate in Jeffersonville, Indiana


Job Details:


Want the opportunity to join one of the nation’s best employers? Are you interested in providing businesses with solutions that help them achieve success? Do you accept challenges and embrace change? Do you enjoy making someone’s day better? If so, maybe Heartland is for you!

Customer Advocates are entry-level team members that will have the opportunity of advancement to various positions throughout our organization. This engaging contact center position offers you to have the opportunity to make great first impressions and relationships with customers. You will be the reason Heartland is chosen to serve our customer’s processing needs! As the payment processing industry changes rapidly, you will be provided with opportunities to help our organization build new ways to continue servicing our customers with excellence.

Pay: $15.00/hour + shift differential

Schedule: You will have a set schedule from one of the shift hours and workday slots below:

  • Shift Hours: 12-9 PM (or) 1-10 PM (or) 11-8 PM

  • Workdays: Tuesday-Saturday (or) Sunday-Thursday

Start date for training class (on-site): October 2020

Job Details:

What you will be doing?

  • Providing technical and customer support to business owners and their authorized representatives

  • Take approximately 30-40 inbound calls per day

  • Utilizing all resources provided by HPS to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor.

  • Assist with system navigation questions.

  • Assist with general paperwork inquiries.

  • To understand merchant pricing along with the ability to adequately explain HPS statements questions.

  • Maintain merchant accounts according to HPS procedures.

  • Have a basic knowledge of all HPS supported products including proprietary software products and provide one-call resolution to merchant and RM inquiries.

  • Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management.

  • Assisting other departments as assigned by management and determining the resolution of customer inquiries.

  • Complete special projects as assigned by management.

  • Accountable for developing a basic knowledge of products, procedures, and technologies.

  • Other job-related duties as assigned by the direct supervisor.

What are the requirements:

Qualifications/ Education Requirements:

  • Education – High School Diploma required

  • Successful completion of the new hire training class

  • Must be Microsoft and Google/Gmail literate

  • Must be able to assimilate new technology

  • The ability to articulate directions to various audiences, especially in emergency situations

  • Must have the ability to understand and support multiple products and processes associated with those products

Additional Success Factors:

  • Meticulously detail-oriented and organized

  • Motivated self-starter

  • Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Support image of Heartland

  • Meet or exceed quality, productivity, attendance, educational, and punctuality standards.

  • Must handle constructive feedback well

  • Adapt well to change

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits