Champion Homes Operations Manager - StarFleet in Middlebury, Indiana
Operations Manager - StarFleet
Middlebury, IN, USA
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Job Title: Operations Manager
FLSA Status: Exempt
Summary Manages all activities related to operations of company services by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develops, communicates, and maintains delivery rate quotes to RV and manufactured housing manufacturers.
Provides guidance to dispatch terminal managers regarding daily tasks, customer service, employees, and goals.
Contributes to annual budget and monthly forecast planning in regards to sales and EBITA goals. Communicates with customers to determine these goals continuously throughout the fiscal year.
Ensures all established costs, quality, and delivery commitments are met.
Coordinates activities with all other functions of the organization and suppliers to obtain optimum utilization of human resources, owner operators, and equipment (if applicable).
Reviews operating reports (P&Ls, margins, agings, transit claims, etc.) and directs the resolution of operational problems to ensure minimum costs and prevent delivery delays.
Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
Coordinates the establishment and closure of terminals; travel may be necessary.
Manages subordinate supervisors who supervises terminal employees in the dispatching, invoicing, and contractor payments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; terminating employees; addressing complaints and resolving problems.
Strong in building relationships and able to communicate at all levels
Proficient with spreadsheets (Excel)
Strong problem-solving skills
Communication, influencing, negotiating and assertiveness.
Decision making, sound business judgment.
Quality management / delivering customer requirements.
Education and/or Experience
Four-year certificate from college or university; 2 to 3 years related experience and/or training; or equivalent combination of education and experience.
Champion Home Builders is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.