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Lippert Components, Inc Training Scheduler in Mishawaka, Indiana

Summary/Objective

The LCI Technical Institute is seeking a candidate for the position of Scheduling Coordinator. The primary function of this role will be working with our various customers to set up training sessions that fit their needs. This role will oversee all technical trainers’ schedules and trips. We need a candidate who has excellent customer service and logistic skills and who can work well independently and in group settings. The Scheduling Coordinator will work alongside our Event Coordinator when we have training events on site to ensure that all areas of the event are running as they should.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage schedule for all Technical Trainers.

  • Answer phone calls to our dedicated scheduling line.

  • Follow up with customers to ask about the level of service they received.

  • Coordinate schedules with Dealers, OEMs, Distributors, and Associations as needed.

  • Work in emergency events and resolve scheduling conflicts.

  • Create reports using data from training events.

  • Maintain and Update LCI Online Training Calendar.

  • Work alongside Training Coordinator when events are taking place in-house.

  • Monitor webinar events.

  • Ability to manage multiple projects independently.

  • Work successfully in a team environment.

  • Maintain a professional demeanor and positive attitude always.

  • Communicate positively in a stressful environment.

Competencies

  • Logistics

  • Communication Proficiency

  • Organizational Skills

  • Time Management

  • Process Improvement

  • Data Tracking

  • Report Generation

Supervisory Responsibility

This role does not have any supervisory responsibility upon hiring.

Physical Demands

While performing the duties of this job, the team member is regularly required to stand, walk, use hands to handle, feel, or reach.

Picking, pinching, typing or otherwise working, primarily with fingers rather that the whole hand as in handling

  • Occasionally exerting up to 50 lbs. of force frequently to lift, carry, push, pull or otherwise move objects, including the human body

  • Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive information through oral communication

Position Type/Expected Hours of Work

This is a full-time salary position and the expected work hours are 40 hours per week, Monday through Friday.

Travel

Travel would be minimal and primarily local.

Required Education and Experience

  • Minimum of a high school education/ GED

  • Data tracking/ mining experience

  • Must have good communication skills and the ability to work with external organizations (i.e. suppliers, customers, and production personnel)

  • Proven experience working with Excel

Preferred Education and Experience

  • Experience in Logistics or Scheduling

  • Customer Service experience

  • Planning experience

Work Authorization/Security Clearance

Must be able to pass EVerify.

AAP/EEO Statement

LCI provides equal employment opportunity to all Team Members and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Requisition ID: 2020-3457

External Company Name: Lippert Components

External Company URL: https://www.lci1.com/

Street: 408 S Byrkit Ave

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