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Mercy Medical Center Clinton Director, MGPS Revenue Cycle Site Operations - Full-Time in South Bend, Indiana

Employment Type:

Full time


Day Shift


minimum $45.92 maximum $68.93


Directs and provides strategic leadership and oversight for the regional Medical Group and Provider Services (MGPS) Revenue Cycle operations; including, registration, insurance Verification, POS Collections, authorizations, charge capture and charge controls, revenue integrity and optimization, coding, and general practice revenue cycle operations. May have oversight for payer enrollment and credentialing and other practice related functions. Directs and leads the strategic focus of operational excellence through central oversight and management of revenue cycle practices across the region to ensure standardization, implementation and utilization of top decile practices. Serves as a key change leader. Works closely and collaborates with Regional CFOs, Patient Business Service (PBS) center, C-Suite, Payer Strategies, MGPS Practice Leaders, Hospital Site Operations leaders and other leaders and colleagues across the organization. Incumbent will have an A2 relationship to both the Vice President of MGPS RC Site Operations and the Regional or Local Finance leader.


  1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values.

  2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

  3. Oversees regional Medical Group revenue cycle operations for the region, including proper implementation of system and local goals to ensure standard and top decile operations.

  4. Directs the implementation of current and future best practices for revenue cycle functions to allow all practices to be efficient and market relevant, including overseeing the implementation and monitoring of adherence to payer contracts and procedures. Provides effective use of system resources to drive optimal revenue cycle outcomes.

  5. Responsible for establishing partnerships with senior leadership at the RHMs, MGPS Finance leaders, Payer Strategies and PBS Leaders to gain feedback, develop, and implement action plans to improve front-end Revenue Cycle processes that have a direct impact on billing and collections for account resolution.

  6. Oversees the selection, direction, and development of new team members to ensure effective growth and utilization of talent. Conducts performance appraisals for team leadership and oversees the cascading goals for the teams. Creates a culture that is supportive of personnel, fostering individual motivation, teamwork and high level of performance and accountability utilizing a participative management style to ensure colleague retention.

  7. Directs in the selection and facilitation of appropriate process and technology training of colleagues to achieve technical proficiency, efficiency, regulatory compliance, and customer service in Revenue Cycle areas.

  8. Oversees regional budgets and targets allowing for financial oversight of the regional Revenue Cycle department functions.

  9. Collaborates with MGPS senior leadership and Finance leaders, Practice leaders, PBS leaders, regional directors, regional clinical leadership, and colleagues to accomplish key performance goals, implement performance improvement via A-3 projects and other strategic initiatives, and identify opportunities for improvement through the integration of people, process, and technology.

  10. Collaborates with Hospital Site Operations, Vice President of MGPS RC Site Operations and the Regional or Local Finance Leader to direct and lead local Revenue Cycle and oversee the professional Revenue Integrity functions, including but not limited to: Charge Description Master (CDM), Pre-bill edits assigned to Revenue Integrity, complex coordination and denial prevention.

  11. Accountable for key revenue cycle outcomes based on RHM performance, in collaboration with local site leadership, PBS leadership, and System Office leadership, including but not limited to:

• Financial secure rate (Insurance Verification)

• Authorization rate

• Upfront collections

• Denial rate

• Colleague quality and productivity

• Colleague Engagement and Satisfaction related to Revenue Cycle

• Patient Engagement and Satisfaction

• FY Budget Targets

  1. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.

  2. Manages subordinates in respective department(s). Is responsible for the overall direction, coordination, and evaluation of these department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  3. Performs other duties consistent with purpose of job as directed.


Education: Must possess a comprehensive knowledge of Physician practice revenue cycle operations, revenue metrics and analytics, and revenue management, as normally obtained through a bachelor’s degree in business or Healthcare administration or a related field, and ten (10) or more years of revenue cycle operations, revenue metrics and analytics, and revenue management experience. Equivalent combination of education and experience may be considered.

Licensure: None.

Experience: Minimum of five (5) years of leadership experience in a multi-facility, integrated health care delivery system or revenue cycle or consulting experience. Knowledge of revenue cycle and accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing. Epic experience strongly preferred.

Other Job Requirements:

Exhibits strong leadership, integration and execution skills with considerable experience in planning, formulating, and execution strategies with the ability to define program, process, or business objectives and scope, while also demonstrating proficiency and expertise to identify, evaluate and articulate operational opportunities, and risks, business needs/gaps, and understand customer/stakeholder interests.

Demonstrates advanced analytical, evaluative, problem solving and decision-making skills to serve in an advisory role in inspiring and initiating new ideas, determining strategies in the absence of guidelines, fostering innovative approaches to situations/processes/issues and executing multiple critical assignments.

Possess excellent written and verbal communication skills to effectively identify, assess and facilitate improvements and resolution to present advisory, persuasive and authoritative recommendation to all levels.

Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general.

• Participates as appropriate in continuing educational programs and activities that pertain to healthcare and

revenue cycle management, as well as specific functional areas.

• Develops and implements an annual plan of personal and professional development.

Participates in local, regional and national health care revenue activities and professionally represents Trinity Health at these functions.

Serves in a leadership role and promotes positive Human Resource Management skills:

• Fosters teamwork atmosphere between business and clinical stakeholders;

• Retains, recruits and manages staff to achieve strategic objectives; and

Provides staff training and mentoring.

Must demonstrate strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities that can bridge across multiple disciplines.

Must be able to travel approximately 25% of the time as may be needed in the region. This may include travel to MGPS locations outside of the Region and to System Office as may be necessary.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.