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Interra Credit Union Branch Manager - BRANC01084 in Wakarusa, Indiana

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to current and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff. Accountable for maximizing revenues, sales, customer satisfaction, and minimizing operational losses as well as deepening existing relationships and minimizing member attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Incumbents are either sales (with business development goals) or service focused.Major Duties and Responsibilities MANAGING EMPLOYEES:Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including, hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraisesperformance and provides recommendations for staff compensation, promotion, and termination, as appropriate. Coaches staff continually on credit union and branch expectations regarding providing an exceptional level of service and quality of work. Ensures personnel are well trained in all areas of their respective jobs. Completesorientation of new branch employees and ensures maintained knowledge of employees in overall branch procedures. Actively participates in cross-training personnel and assures staff has current knowledge of all products and services. Responsible for coaching and teaching employees to uncover needs-based solutions for members daily.MEMBER FUNCTIONS:Maintains current knowledge of consultant and advisor job functions, acting as the in-branch specialist in allmember-facing areas. Performs any needed account maintenance for members, including interviewing for loan andnew account applications. Counsels members regarding their financial needs as well as products and servicesrequested. Performs transactions on the consultant line as needed. Troubleshoots and resolves promptly anyinternal or external member inquiries and complaints. Is responsible for maintaining and strengthening relationshipswith existing member base.BRANCH OPERATIONS:Ensures that all branch operations are completed as directed, including daily financial operations, maintenance ofthe building and equipment, periodic audits and training of staff. Ensures all branch transactions are balanced at theclose of each day. Oversees individual accountability for the handling of cash and assists in resolving balancingproblems. Acts as the primary security officer for the branch, conducting required security meetings with staff toensure compliance. Opens and closes the building in accordance with set hours and tests security equipmentmonthly.BRANCH COMMUNITY:Actively participates in community activities, Chambers of Commerce and service organizations in the branchcommunity, to assist in developing new relationships. Maintains ongoing relationships within the community as wellas current membership base. Identifies Commercial, Agricultural, Mortgage and Interra Investment referral leads,communicating those leads to the appropriate department(s).Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all Interra policies.Knowledge and Skills ExperienceTwo to five years experience or a two-year college degree or completion of a specialized course of studyat a business or trade school/or equivalent combination of education and experience.Education/Certifications/LicensesA two-year college degree or completion of a specialized course of study at a business or trade schooland two to five years experience /or equivalent combination of edu

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