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Carrington Mortgage Services Service Release and Acquisition Supervisor in Westfield, Indiana


FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle.

We are currently hiring Service Release & Aquisition Supervisor for our office in Westfield. Consider Carrington Today!


Responsible for the supervision of projects, and relationships, in connection to the transferring of residential mortgage servicing rights. Project management and coordination of activities related to Carrington’s role/responsibility as the transferring servicer or the receiving servicer. Responsible for ensuring CMS policies and procedures are followed, as well as ensuring the acquisition or service release project plans are in compliance with executed contracts related to the servicing transfers. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.


  • Actively managing performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

  • Monitor all service transfer activities and processes for acquisitions to ensure quality and timely boarding of the loans into the servicing system.

  • Work with current servicer to facilitate a smooth transfer of information necessary to continue loan servicing.

  • Ensure knowledge of, and compliance with, all current state and federal regulations involving the servicing of loans.

  • Supervise pipeline activities and the onboarding of loans to define controllable/uncontrollable issues requiring operational and training enhancements and/or individual coaching.

  • Ensure the appropriate control environment is in place with applicable reporting at the individual and department level.

  • Maintain open lines of communication with clients, vendors and internal business partners.

  • Partner with executive management in the development of departmental policies and procedures.

  • Establish and maintain department workflow with Managers.

  • Partner with senior and executive management to establish training guidelines and, identify and implement quality and productivity improvements within the Acquisition and Service Release department.

  • Ensure that all policies and procedures, and training materials are defined and validated annually.

  • Ensure excellent customer service is provided to both internal and external customers by Acquisition and Service Release staff.

  • Ensure that staff adhere to established servicing best practices as appropriate.



  • High school diploma or equivalent required; Bachelor’s degree in business administration or related field preferred.

  • Two (2) to four (4) years’ escrow and mortgage experience

  • A minimum of one (1) year prior loan boarding and acquisition experience.

  • A minimum of one (1) year prior experience with data analytics and data mapping.

WHAT WE OFFER:• An entrepreneurial environment• Innovative products unique to the real estate and mortgage industry• Award winning learning platform• Superior benefits packageEEO/AAP Employer

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Carrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

Job LocationsUS-IN-Westfield

Job ID2020-10058

Position CategoryServicing

CompanyCarrington Mortgage Services, LLC

Position TypeRegular