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Cigna Operations Supervisor - Express Scripts in Whitestown, Indiana

Job Description


The Operations Supervisor monitors productivity and performance standards, plans and directs work flow and project assignments. Oversees production volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. Works with the Pharmacy Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational improvements.


  • Monitor prescription processing turnaround time so that internal standards and client performance guarantees are met.

  • Assist Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals and analyze operations and overall efficiencies of the pharmacy.

  • Address staff concerns and day to day operational, system, customer service, quality, and professional issues.

  • Work in production as needed.

  • Implement programs and process improvements to enhance the level of internal and external customer service provided.

  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.

  • Represents pharmacy operations in cross-functional meetings and projects.

  • Other special projects and tasks as assigned.


  • High school diploma or GED; BA/BS degree preferred

  • Relevant experience in operations environment; production experience preferred

  • Ability to work required schedule of Sunday - Thursday 9:45 pm - 6:15 am

  • Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred

  • Knowledge of lean or process improvement methodologies

  • Excellent oral and written communication skills

  • Ability to adapt in a dynamic work environment, make independent decisions

  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions

  • Willingness to work a flexible schedule for peak times

  • Monitors daily operations of a unit and actively assists or provides direction to subordinates as required

  • May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)

  • Ensures that projects are completed on schedule following established procedures and schedules

  • General PC knowledge including Microsoft Office, Internet, and email

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.